Call us today: 1(214)281-8918   |   CONTACT

VISUAL VERIFY

A modern Contact Center solution to ensure your self-service has superior quality of service.

Features

MODULAR

Visual Verify is a modular solution that monitors services and applications. performs stress tests, sends surveys and analyzes customer’s selections in IVR.

a CLOUD solution

Ideal and effective with no equipment or maintenance policies needed.

Fully customizable

Quickly customize Visual Verify to support your business and unique processes.

Mystery Shopper Methodology

We fully monitor the IVR and applications response surpassing compliance challenges.

Mobile Applications verification

Monitoring of mobile applications (IOS/Android) , automation of processes, registration of records in databases.

System Healthcheck

Automated health checks on your different systems (Avaya, Cisco, Skype, Verint, Nice, among others.)

Modules

IVR Monitoring & Testing

Real-time alerts in IVR, Infrastructure and applications, reports and dashboards.

Voice Biometrics Verification

Voiceprint Validation for authentication

Mobile & Process Verification

Monitor mobile applications, Process, register records

Voice of the Customer

Customer’s Journey analysis in the IVR to review selections of clients for optimization.

Stress Test

IVR and applications capacity tests under high traffic volume.

Customer Experience

Automatic Satisfaction surveys with online visibility for results.

Recording Verification

Audit historical or daily recordings to validate compliance with internal protocols.

GET TO KNOW

IVR Monitoring & Testing

BASICS

  • A real-time, non-intrusive and adjustable IVR monitoring solution that verifies your IVR, infrastructure and applications
  • Emulates the real interactions of customers from the public telephone network and sends alerts in real-time.
  • Provides proof of encountered problems and performance reports.

DETECTS

  • Problems with infrastructure & numbers
  • IVR Failure Response
  • IVR Response time
  • Incorrect IVR messages & prompt errors
  • Silence or large delays with IVR
  • Application Response
  • Dead ends and drop outs
  • Voice Biometrics Verification
  • Changes in the IVR

ALERTS

  • Problems with Infrastructure, IVR and Applications.
  • Wrong date, time, account number, script and step.
Principal Campaign Monitoring Dashboard
Script monitored by steps: success and failed calls
Calls recorded: success and failed by step
Intraday per Hour
Intraday per Day
Graphic of Highest Deviation

Key Benefits

Improves the Customer Experience

Reduce failed calls, IVR errors and applications before client’s awareness

Mapping of IVR Changes & Processes

Identify and validate any changes or improvement in the IVR and batch processes

Strengthens Support Areas

Improves troubleshooting alerts with info and online proof

Superior Process And Execution

A PROVEN METHODOLOGY

Discover

Project Kickoff,
Project Discovery &
Detailed
Documentation

Design

Solution
Architecture,
Integration &
Detailed Design

Implement

Solution
Development,
Testing &
Implementation

Train

Adoption Planning,
Process
Documentation &
User Education

Ensure

Project Followup,
Quality Review,
Client Satisfaction &
Acceptance

Discover

Project Kickoff,
Project Discovery &
Detailed
Documentation

Design

Solution
Architecture,
Integration &
Detailed Design

Implement

Solution
Development,
Testing &
Implementation

Train

Adoption Planning,
Process
Documentation &
User Education

Ensure

Project Followup,
Quality Review,
Client Satisfaction &
Acceptance

Contact Us Today!

Let us know how we can help move your business forward.

1 + 15 =