by Andrea Aymes | Nov 1, 2021 | Blog
The Call Center has evolved. Today it is a space of perfectly organized and measurable operations. Is the Cloud Contact Center a fad or a trend? Excerpt from the presentation: Cloud Call Center: trend or fad, given by Antonio Palacios, CEO of TELNORM during the...
by Andrea Aymes | Nov 1, 2021 | Blog
El Call Center ha evolucionado. Hoy es un espacio de operaciones perfectamente organizadas y medibles. ¿Es el Cloud Contact Center una moda o una tendencia? Extracto de la ponencia: Cloud Call Center: tendencia o moda, que impartió del Ing. Antonio Palacios, CEO de...
by Andrea Aymes | Dec 20, 2020 | Blog
The next step for Contact Centers is the dominant CCaaS model, which responds to clients’ needs for flexibility, agility, scale and speed. Today, the Contact Center market is shaping up towards integrated solution suits that target customer interaction...
by Andrea Aymes | Dec 20, 2020 | Blog
El próximo paso para los Contact Centers es el modelo dominante de los CCaaS, que responde a las necesidades de flexibilidad, agilidad, escala y velocidad de los clientes. Hoy en día, el mercado de Contact Centers se perfila hacia conjuntos de soluciones integradas...
