by Andrea Aymes | Dec 1, 2021 | Blog
Planning the right amount of personnel, in the right place and time, with the necessary knowledge, a fundamental type of management in the Contact Center. Until a few years ago, contact centers using WorkForce Management solutions in their operations tended to be...
by Andrea Aymes | Apr 5, 2021 | Blog
Price, flexibility and business growth are determining factors when choosing the contact center model. Making the right decision between an on-premises contact center model or one in the cloud requires sufficient information on the advantages and limitations of these...
