Telnorm’s Blog
What are the differences between an on-premise contact center and a cloud-based one?
In this post there is information on the advantages and limitations in these contact center models according to the existing technology in the market.
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¿Cuál es la diferencia entre un contact center on premise y uno basado en la nube?
En esta entrada hay información sobre las ventajas y limitaciones en estos modelos de contact center de acuerdo con la tecnología existente en el mercado.
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On premise, in the cloud or hybrid. Which contact center is ideal for your company?
Price, flexibility and business growth are determining factors when choosing the contact center model.
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On premise, en la nube o híbrido. ¿Qué contact center es ideal para tu empresa?
El precio, la flexibilidad y el crecimiento empresarial son aspectos determinantes al momento de elegir el modelo de contact center.
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Customer satisfaction is the most important indicator of a brand’s success.
Most companies have realized that customer satisfaction is the primary indicator of success, but they focus on specific touch points or limited channels, resulting in poor progress.
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La satisfacción del cliente es el indicador más importante del éxito de una marca
La mayoría de las empresas se han dado cuenta de que la satisfacción del cliente es el indicador principal del éxito, pero se centran en puntos de contacto específicos o canales limitados, lo que resulta en un progreso limitado.
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Relations between customers and companies: more than transactional exchanges.
Business leaders believe that Customer Engagement is a key competitive differentiator in 2021. They are not wrong: McKinsey recently wrote that organizations that create a distinctive customer experience will recover faster from the pandemic.
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Las relaciones entre clientes y empresas: algo más que intercambios transaccionales.
Los líderes empresariales creen que el Customer Engagement es un diferenciador competitivo clave en 2021. No se equivocan: McKinsey escribió recientemente que las organizaciones que crean una experiencia de cliente distintiva se recuperarán más rápido de la pandemia.
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Customer Engagement: competitive differentiator in 2021
To talk about Customer Engagement is to understand that customers with a deep connection to your company will buy more and stay loyal to your brand regardless of how the economy is going.
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