by Andrea Aymes | Oct 4, 2021 | Blog
If CX is the perception that consumers have of your organization, Customer Experience Management (CXM) is your strategy to control it. What is Customer Experience? Do you remember how you felt during the last purchase you made? That’s what customer experience is...
by Andrea Aymes | Oct 4, 2021 | Blog
Si la CX es la percepción que los consumidores tienen de tu organización, la gestión de la experiencia del cliente (CXM) es tu estrategia para controlarla. ¿Qué es Customer Experience? ¿Recuerdas cómo te sentiste durante la última compra que hiciste? De eso se trata...
