by Andrea Aymes | Oct 4, 2021 | Blog
Elevated CX metrics mean little without an associated increase in financial results. 74% of consumers will abandon a brand if they find the buying process too complicated. Only in the United States, customers who switch brands due to bad CX cost businesses $ 1.6...
by Andrea Aymes | Jun 25, 2021 | Blog
Most companies were not prepared at the corporate culture level or technology level for teleworking or for the impending hybrid model. The greatest concern regarding remote work was the possibility of a decrease in productivity compared to face-to-face activity and...
by Andrea Aymes | Apr 5, 2021 | Blog
A comparison between an on-premise contact center and one in the cloud based on some of the most important indicators. In this post there is information on the advantages and limitations in these contact center models according to the existing technology in the...
