by Andrea Aymes | Jan 30, 2021 | Blog
To verify the optimal performance of the IVR (Interactive Voice Response) system increases the retention, revenue and ROI KPIs of your current clients. Building customer loyalty through self-service From phone banking and flight scheduling information to televoting,...
by Andrea Aymes | Jan 22, 2021 | Blog
There are many users who demand phone self-service tools in order to solve small doubts on their own that do not require personal assistance. Self-service, and solutions such as IVR, are now a mandatory strategy that companies must design and implement correctly in...
