by Andrea Aymes | Aug 16, 2021 | Blog
Performance Management (PM) is the only effective way to direct the work of a business towards achieving each of the objectives, appropriately taking advantage of the company’s resources. New business formulas and an aggressive level of competitiveness require...
by Andrea Aymes | May 19, 2021 | Blog
What times of crisis have taught us about the credit collection process and how to use technology to its advantage. In 2008, the world experienced a memorable financial crisis. The GDP of the G7 countries fell an average of 6.5% with negative consequences in several...
by Andrea Aymes | Apr 5, 2021 | Blog
Price, flexibility and business growth are determining factors when choosing the contact center model. Making the right decision between an on-premises contact center model or one in the cloud requires sufficient information on the advantages and limitations of these...
by Andrea Aymes | Mar 15, 2021 | Blog
Most companies have realized that customer satisfaction is the primary indicator of success, but they focus on specific touch points or limited channels, resulting in poor progress. The Customer Journey is the sum of the experiences, from the customer’s...
by Andrea Aymes | Mar 1, 2021 | Blog
To talk about Customer Engagement is to understand that customers with a deep connection to your company will buy more and stay loyal to your brand regardless of how the economy is going. The term Customer Engagement (CE) refers to the brand-centric interactions that...
