by Andrea Aymes | Aug 16, 2021 | Blog
Performance Management (PM) is the only effective way to direct the work of a business towards achieving each of the objectives, appropriately taking advantage of the company’s resources. New business formulas and an aggressive level of competitiveness require...
by Andrea Aymes | May 1, 2021 | Blog
Digital transformation helps companies in all industries stay competitive and keep up with the demands of their customers. Companies and consumers are being forced to use technology as a means of survival. And it is the same technology that facilitates this change in...
by Andrea Aymes | Mar 8, 2021 | Blog
Business leaders believe that Customer Engagement is a key competitive differentiator in 2021. They are not wrong: McKinsey recently wrote that organizations that create a distinctive customer experience will recover faster from the pandemic. A fully committed...
by Andrea Aymes | Mar 1, 2021 | Blog
To talk about Customer Engagement is to understand that customers with a deep connection to your company will buy more and stay loyal to your brand regardless of how the economy is going. The term Customer Engagement (CE) refers to the brand-centric interactions that...
by Andrea Aymes | Jan 22, 2021 | Blog
There are many users who demand phone self-service tools in order to solve small doubts on their own that do not require personal assistance. Self-service, and solutions such as IVR, are now a mandatory strategy that companies must design and implement correctly in...
