by Andrea Aymes | Jun 28, 2021 | Blog
One of the great challenges in managing operations inside and outside the contact center is managing people with remote work. The teleworking model changed, conceptually and on practice, the methods of monitoring the performance of the workforce. With this, it has...
by Andrea Aymes | May 31, 2021 | Blog
It is not only investing in technology and talent. Improving customer service from the Contact Center requires understanding and meeting the expectations of those who make business continuity possible. If you want to improve your relationship with customers, you...
