by Andrea Aymes | Mar 8, 2021 | Blog
Business leaders believe that Customer Engagement is a key competitive differentiator in 2021. They are not wrong: McKinsey recently wrote that organizations that create a distinctive customer experience will recover faster from the pandemic. A fully committed...
by Andrea Aymes | Mar 8, 2021 | Blog
Los líderes empresariales creen que el Customer Engagement es un diferenciador competitivo clave en 2021. No se equivocan: McKinsey escribió recientemente que las organizaciones que crean una experiencia de cliente distintiva se recuperarán más rápido de la pandemia....
by Andrea Aymes | Jan 22, 2021 | Blog
There are many users who demand phone self-service tools in order to solve small doubts on their own that do not require personal assistance. Self-service, and solutions such as IVR, are now a mandatory strategy that companies must design and implement correctly in...
