by Andrea Aymes | Jan 2, 2022 | Blog
Moving to the cloud provides more than advantages in innovation and cost savings. By reducing carbon emissions, this step in the digital transformation has a great impact in terms of sustainability. Research centers IDC, DataSphere, and StorageSphere documented...
by Andrea Aymes | Dec 1, 2021 | Blog
Planning the right amount of personnel, in the right place and time, with the necessary knowledge, a fundamental type of management in the Contact Center. Until a few years ago, contact centers using WorkForce Management solutions in their operations tended to be...
by Andrea Aymes | Jul 25, 2021 | Blog
Digital transformation should not be approached outside the context of proper cybersecurity. At times of accelerated digital transformation and work at distance, it is impossible to see cybersecurity devices as an expense when they are, in fact, an investment. And it...
by Andrea Aymes | May 1, 2021 | Blog
Digital transformation helps companies in all industries stay competitive and keep up with the demands of their customers. Companies and consumers are being forced to use technology as a means of survival. And it is the same technology that facilitates this change in...
by Andrea Aymes | Feb 15, 2021 | Blog
Anticipating tendencys should not be complex if we have the precise knowledge and the right technological partner to guide and accompany us in the leap towards transformation. Without digital transformation, there is no guaranteed future. Those organizations that have...
