by Andrea Aymes | Dec 20, 2020 | Blog
The next step for Contact Centers is the dominant CCaaS model, which responds to clients’ needs for flexibility, agility, scale and speed. Today, the Contact Center market is shaping up towards integrated solution suits that target customer interaction...
by Andrea Aymes | Nov 18, 2020 | Blog
Did you know that companies with a strong omnichannel loyalty strategy achieve a customer retention rate of 89%, compared to 33% of those that do not use it? Less and less consumers discover a brand through the mass media and TV. In fact, one in two people uses two or...
