by Andrea Aymes | Jun 28, 2021 | Blog
One of the great challenges in managing operations inside and outside the contact center is managing people with remote work. The teleworking model changed, conceptually and on practice, the methods of monitoring the performance of the workforce. With this, it has...
by Andrea Aymes | Dec 20, 2020 | Blog
The next step for Contact Centers is the dominant CCaaS model, which responds to clients’ needs for flexibility, agility, scale and speed. Today, the Contact Center market is shaping up towards integrated solution suits that target customer interaction...
by Andrea Aymes | Nov 23, 2020 | Blog
How to adopt the remote agent model and stay productive. Productivity measurement – that efficiency indicator that measures the relationship between results and time and resources used to obtain them – allows companies to quickly detect if the production...
