by Andrea Aymes | Mar 8, 2021 | Blog
Business leaders believe that Customer Engagement is a key competitive differentiator in 2021. They are not wrong: McKinsey recently wrote that organizations that create a distinctive customer experience will recover faster from the pandemic. A fully committed...
by Andrea Aymes | Mar 8, 2021 | Blog
Los líderes empresariales creen que el Customer Engagement es un diferenciador competitivo clave en 2021. No se equivocan: McKinsey escribió recientemente que las organizaciones que crean una experiencia de cliente distintiva se recuperarán más rápido de la pandemia....
by Andrea Aymes | Nov 18, 2020 | Blog
Did you know that companies with a strong omnichannel loyalty strategy achieve a customer retention rate of 89%, compared to 33% of those that do not use it? Less and less consumers discover a brand through the mass media and TV. In fact, one in two people uses two or...
