by Andrea Aymes | Jun 28, 2021 | Blog
One of the great challenges in managing operations inside and outside the contact center is managing people with remote work. The teleworking model changed, conceptually and on practice, the methods of monitoring the performance of the workforce. With this, it has...
by Andrea Aymes | Jun 25, 2021 | Blog
Most companies were not prepared at the corporate culture level or technology level for teleworking or for the impending hybrid model. The greatest concern regarding remote work was the possibility of a decrease in productivity compared to face-to-face activity and...
by Andrea Aymes | May 1, 2021 | Blog
Digital transformation helps companies in all industries stay competitive and keep up with the demands of their customers. Companies and consumers are being forced to use technology as a means of survival. And it is the same technology that facilitates this change in...
by Andrea Aymes | Apr 21, 2021 | Blog
IPC and TELNORM upgrade Banco de Bogota’s legacy trading floor technology, interruption free, with flagship, award-winning Unigy® platform and next-generation IQ/Max Touch financial terminal. “Replacing a 15-year legacy system on a major trading floor is not without...
