by Andrea Aymes | Jun 28, 2021 | Blog
One of the great challenges in managing operations inside and outside the contact center is managing people with remote work. The teleworking model changed, conceptually and on practice, the methods of monitoring the performance of the workforce. With this, it has...
by Andrea Aymes | Jun 25, 2021 | Blog
Most companies were not prepared at the corporate culture level or technology level for teleworking or for the impending hybrid model. The greatest concern regarding remote work was the possibility of a decrease in productivity compared to face-to-face activity and...
by Andrea Aymes | Apr 5, 2021 | Blog
Price, flexibility and business growth are determining factors when choosing the contact center model. Making the right decision between an on-premises contact center model or one in the cloud requires sufficient information on the advantages and limitations of these...
by Andrea Aymes | Jan 10, 2021 | Blog
In this interview, B.E. Antonio Palacios, Founder and CEO of TELNORM, introduces us to the origin of this solid Transnational Systems Integration Company. After a brief tour along the verticals and industries where this Company operates, Antonio Palacios delves into...
by Andrea Aymes | Nov 23, 2020 | Blog
How to adopt the remote agent model and stay productive. Productivity measurement – that efficiency indicator that measures the relationship between results and time and resources used to obtain them – allows companies to quickly detect if the production...
