by Andrea Aymes | Jan 2, 2022 | Blog
The forefront of cybercriminals is pushing the financial sector to invest in technology, especially Artificial Intelligence, to combat fraud in a digital age. Conscious of the assets it protects, the financial sector – one of the most innovative – does not...
by Andrea Aymes | Jan 2, 2022 | Blog
La vanguardia de los ciberdelincuentes empuja al sector financiero a invertir en tecnología, especialmente en Inteligencia Artificial, para combatir el fraude en una era digital. Consciente de los bienes que protege, el sector financiero —uno de los más innovadores—...
by Andrea Aymes | Dec 2, 2021 | Blog
Keeping agents productive yet available for the next call and thus meeting service levels is a balancing act that can be quantified and optimized through better occupancy management. Agents’ occupation: what it is and how it is measured. Occupancy is measured by...
by Andrea Aymes | Dec 2, 2021 | Blog
Mantener a los agentes productivos y a la vez disponibles para la próxima llamada y que así cumplir con los niveles de servicio es un acto de equilibrio que puede cuantificarse y optimizarse mediante una mejor gestión de la ocupación. Ocupación de los agentes: qué es...
by Andrea Aymes | Dec 1, 2021 | Blog
Planning the right amount of personnel, in the right place and time, with the necessary knowledge, a fundamental type of management in the Contact Center. Until a few years ago, contact centers using WorkForce Management solutions in their operations tended to be...
