by Andrea Aymes | Dec 20, 2020 | Blog
The next step for Contact Centers is the dominant CCaaS model, which responds to clients’ needs for flexibility, agility, scale and speed. Today, the Contact Center market is shaping up towards integrated solution suits that target customer interaction...
by Andrea Aymes | Dec 20, 2020 | Blog
El próximo paso para los Contact Centers es el modelo dominante de los CCaaS, que responde a las necesidades de flexibilidad, agilidad, escala y velocidad de los clientes. Hoy en día, el mercado de Contact Centers se perfila hacia conjuntos de soluciones integradas...
by Andrea Aymes | Nov 23, 2020 | Blog
How to adopt the remote agent model and stay productive. Productivity measurement – that efficiency indicator that measures the relationship between results and time and resources used to obtain them – allows companies to quickly detect if the production...
by Andrea Aymes | Nov 23, 2020 | Blog
Cómo adoptar el modelo de agentes remotos y mantener la productividad. La medición de la productividad –ese indicador de eficiencia que mide la relación entre los resultados y el tiempo y recursos utilizados para obtenerlos– permite a las empresas detectar rápidamente...
by Andrea Aymes | Nov 18, 2020 | Blog
Did you know that companies with a strong omnichannel loyalty strategy achieve a customer retention rate of 89%, compared to 33% of those that do not use it? Less and less consumers discover a brand through the mass media and TV. In fact, one in two people uses two or...
