by Andrea Aymes | Nov 1, 2021 | Blog
The Call Center has evolved. Today it is a space of perfectly organized and measurable operations. Is the Cloud Contact Center a fad or a trend? Excerpt from the presentation: Cloud Call Center: trend or fad, given by Antonio Palacios, CEO of TELNORM during the...
by Andrea Aymes | Oct 4, 2021 | Blog
If you are looking to build loyalty, the first thing to look at is customer experience Today it has become common to speak of customer experience as a pillar for the growth of a company. However, CX is not a trendy concept or a magic bullet. If you want to implement...
by Andrea Aymes | Aug 16, 2021 | Blog
How to build administrative organizations based on performance, providing a better customer experience at a lower cost. Aligning people around common metrics and goals, as well as driving consistent employee actions, are critical components of a performance culture....
by Andrea Aymes | Jun 28, 2021 | Blog
One of the great challenges in managing operations inside and outside the contact center is managing people with remote work. The teleworking model changed, conceptually and on practice, the methods of monitoring the performance of the workforce. With this, it has...
by Andrea Aymes | May 31, 2021 | Blog
It is not only investing in technology and talent. Improving customer service from the Contact Center requires understanding and meeting the expectations of those who make business continuity possible. If you want to improve your relationship with customers, you...
