by Andrea Aymes | Jan 30, 2021 | Blog
To verify the optimal performance of the IVR (Interactive Voice Response) system increases the retention, revenue and ROI KPIs of your current clients. Building customer loyalty through self-service From phone banking and flight scheduling information to televoting,...
by Andrea Aymes | Jan 10, 2021 | Blog
In this interview, B.E. Antonio Palacios, Founder and CEO of TELNORM, introduces us to the origin of this solid Transnational Systems Integration Company. After a brief tour along the verticals and industries where this Company operates, Antonio Palacios delves into...
by Andrea Aymes | Jan 6, 2021 | Blog
Thanks to CRM, it is easier to direct and manage customer acquisition and loyalty campaigns. It offers a multitude of uses depending on the sector in which you work and the purpose you want to achieve with the tool, from collaboration between team members, collecting...
by Andrea Aymes | Nov 23, 2020 | Blog
Technology creates new business opportunities and opens up new markets. What is digital transformation? Digital transformation is the realignment of technology, business models and processes, aimed at delivering greater value to customers and employees to compete in...
