by Andrea Aymes | Oct 4, 2021 | Blog
If you are looking to build loyalty, the first thing to look at is customer experience Today it has become common to speak of customer experience as a pillar for the growth of a company. However, CX is not a trendy concept or a magic bullet. If you want to implement...
by Andrea Aymes | Aug 16, 2021 | Blog
How to build administrative organizations based on performance, providing a better customer experience at a lower cost. Aligning people around common metrics and goals, as well as driving consistent employee actions, are critical components of a performance culture....
by Andrea Aymes | May 31, 2021 | Blog
It is not only investing in technology and talent. Improving customer service from the Contact Center requires understanding and meeting the expectations of those who make business continuity possible. If you want to improve your relationship with customers, you...
by Andrea Aymes | Mar 8, 2021 | Blog
Business leaders believe that Customer Engagement is a key competitive differentiator in 2021. They are not wrong: McKinsey recently wrote that organizations that create a distinctive customer experience will recover faster from the pandemic. A fully committed...
by Andrea Aymes | Mar 8, 2021 | Blog
Los líderes empresariales creen que el Customer Engagement es un diferenciador competitivo clave en 2021. No se equivocan: McKinsey escribió recientemente que las organizaciones que crean una experiencia de cliente distintiva se recuperarán más rápido de la pandemia....
