by Andrea Aymes | Aug 16, 2021 | Blog
How to build administrative organizations based on performance, providing a better customer experience at a lower cost. Aligning people around common metrics and goals, as well as driving consistent employee actions, are critical components of a performance culture....
by Andrea Aymes | Aug 16, 2021 | Blog
Cómo construir organizaciones administrativas basadas en el rendimiento, brindando una mejor experiencia del cliente a un costo menor. Alinear a las personas en torno a métricas y objetivos comunes, así como impulsar acciones consistentes de los empleados, son los...
by Andrea Aymes | Jun 28, 2021 | Blog
One of the great challenges in managing operations inside and outside the contact center is managing people with remote work. The teleworking model changed, conceptually and on practice, the methods of monitoring the performance of the workforce. With this, it has...
by Andrea Aymes | Jun 28, 2021 | Blog
Uno de los grandes desafíos en la administración de operaciones dentro y fuera del centro de contacto es la gestión de personal con un trabajo remoto. El modelo de trabajo a distancia cambió, conceptualmente y en la práctica, los métodos de supervisión del rendimiento...
by Andrea Aymes | Nov 23, 2020 | Blog
How to adopt the remote agent model and stay productive. Productivity measurement – that efficiency indicator that measures the relationship between results and time and resources used to obtain them – allows companies to quickly detect if the production...
